Payments
All orders must be paid in full before products can be shipped. We accept: VISA, MasterCard, American Express, Discover and PayPal.

Shipping
All orders are shipped as quickly as possible, most items leaving the same day of order or next day. No shipping Saturday or Sunday and orders placed after 11.00am on a Friday, may not leave until Monday. No shipping during national holidays. You will be notified if your order will be delayed from shipping for any other reason. We ship via ground UPS unless otherwise specified during the order process. Retail orders over $100 are shipped FREE using ground service. Dealer orders over $500 are also shipped free of charge. Shipping to street addresses only. No PO Boxes.

Returns
Unused items in saleable condition purchased from our web store may be returned within 30 days of purchase for credit to the card on which they were originally purchased. Returned goods will only be accepted with prior authorization. An authorization must be obtained within 7 days of receiving the goods. No returns accepted after 30 days. All returns from incorrect ordering will be subject to a 15% restocking fee. Parts being returned from incorrect shipments on Supersprox behalf will have the freight credited.

In the case that Supersprox ships the wrong part to a client, we will take the following action to resolve the situation:

1. After agreement with Supersprox that wrong parts have been dispatched through Supersprox error, a replacement part may be shipped immediatelly, this replacement part will be charged in full including shipping.
2. When the wrong part is received back in our warehouse, and we verify that it is still in unused and saleable condition, we will issue a full refund for the incorrect part and shipping of the correct part. We will also refund a reasonable ground shipping costs incurred by sending the incorrect part back.

No returns will be made on products that have been used, unless they are deemed for warranty. Please send us your request for return using our contact form.

STANDARD GUARANTEE
All sprockets are guaranteed against defects in material and workmanship. Because we cannot control the application of our sprockets, buyer assumes risks for any and all damage caused to themselves and others due to any failures. No warranty, expressed or implied is made. Sprockets are designed and manufactured to be used specifically on the models listed in our catalog. Clearances must be checked before ordering different sized sprockets than originally came on the machine. Chains are guaranteed in accordance with the manufacturer's own terms of warranty. All products leave our warehouses in good condition, therefore if you receive an item that is not in good condition it should be immediately reported to the carrier.

OPTIONAL "LIFE TIME GUARANTEE"
This guarantee only covers kit sales, where an RK sealed link chain is purchased with the sprocket, or for individual sprockets purchased through our e-shop with the guarantee option and used in conjunction with RK or DID "sealed link" chains. Sprockets used with other brands of chain are not covered. When the sprocket or kit is fitted, there should also be fitted a new front (counter shaft) sprocket and a new RK or DID sealed link chain.

How to claim against "LIFE TIME GUARANTEE # 8372-193-2007/8"
Should your sprocket become worn out during use, the worn sprocket must be returned to our claims department with the original receipt for the sprockets and the chain. If the rear sprocket was purchased alone, a copy receipt for the chain and front sprocket from the provider must also be provided. The receipt should show that the chain and front sprockets were purchased within 20 days of the rear sprocket. Please keep your receipt in a safe place. You can find our address in the contact us section of the web site www.supersproxusa.com. We will replace your worn out sprocket with a new one free of charge. A replacement sprocket will be shipped to you within 14 days of the receipt of your worn out sprocket. We will only replace like for like and the replacement sprocket must be for the same bike, with the same tooth number as the one sold under the guarantee. You will be charged postage and packaging for the replacement at a flat rate of $14.95.