Supersprox Guarantee

SUPERSPROX PRODUCTS STANDARD GUARANTEE

All Supersprox products are guaranteed to be free from manufacturing defects and fit for purpose. Machining faults, significant damage from the machining process or other defects that would render the part unusable or unsatisfactory are covered by our standard guarantee. Supersprox products are designed to fit and function on any motorcycle/ATV listed on our web site, providing that the machine has not been modified to provide more power or torque than it was originally designed. In the event of any claim, please contact our customer support team for assistance. Supersprox standard guarantee does not provide free replacement sprockets, when the used sprocket is worn out. 

Supersprox standard product guarantee should not be confused or connected to the KIT guarantee, that Supersprox offers on the sale of complete chain and sprocket kits. Definition of a KIT is rear sprocket in the brand Supersprox-stealth and a front sprocket in the brand Supersprox and a chain supplied in the Supersprox KIT box with sealed links and in the brand Supersprox, RK or DID only. Please read KIT guarantee for full details.

SUPERSPROX KIT GUARANTEE

THIS GUARANTEE IS ONLY FOR KIT purchases in the territory of USA and Canada.

(Included in the KIT must be, Rear Supersprox-stealth, Supersprox engine sprockets and a Supersprox, RK or DID sealed link chain)

  1. When you place an order for a Supersprox-stealth sprocket and chain KIT (with sealed link chain), Your Supersprox-stealth rear sprocket carries a “Lifetime guarantee” and its free, no matter what sport or what bike. If your Supersprox-stealth sprocket gets worn out you can ask for a “FREE” replacement. (*See terms and conditions for full details)
  2. You need to fill out the form that comes with your kit and post it in to us for registration, then you’re rear Supersprox-stealth sprocket is covered.

GUARANTEE IN DETAIL: How to register the Supersprox Rear Sprocket Lifetime Guarantee

Your Supersprox-stealth Chain and Sprocket KIT includes a Lifetime Guarantee on the rear Supersprox-stealth sprocket.

In order to register the Lifetime Guarantee with Supersprox, please complete the bottom section of this document and return it to Supersprox within 30 days from the date of purchase of your chain and sprocket kit. Failure to register the Lifetime Guarantee, will invalidate your right to claim.

You may return the completed Lifetime Guarantee form to Supersprox by the following methods:

  1. Scan and email to: info@arrowheadep.com.
  2. Cut and mail the bottom section of this document to Arrowhead Engineered Products, (Supersprox guarantee), 3787 95th Ave NE, Suite 250, Blaine, MN 55014, USA.

Once the Lifetime Guarantee form is received, the Supersprox-stealth rear sprocket included with your kit will be guaranteed for as long as you own the vehicle. Please keep the top part of the Lifetime Guarantee form with original proof of purchase in a safe place as you will need to reference your Lifetime Guarantee Number to make a claim.

HOW TO CLAIM THE SUPERSPROX REAR SPROCKET LIFETIME GUARANTEE

As long as you have registered your KIT purchase with us, once the Supersprox-stealth sprocket purchased with your kit is worn out, you may claim the Lifetime Guarantee and we will replace your worn out rear sprocket with a new one free of charge.

We will only replace like for like and the replacement rear sprocket must be for the same bike, with the same tooth number as the one sold under the original purchase. If the replacement rear sprocket is out of stock at the time of the claim, you will be offered the option of waiting or switching to a different size or color sprocket of equal value.

CUSTOM “CNC ON DEMAND SPROCKETS”

If you are claiming a Lifetime Guarantee on a custom “On Demand CNC” rear sprocket, there will be a $30 machining fee for the replacement rear sprocket. You will be charged for the shipping cost of the replacement rear sprocket which will be calculated at the time of shipping.

THERE ARE TWO WAYS TO MAKE A CLAIM

  1. Return the worn rear sprocket to our claims department with a copy of this guarantee form showing the Lifetime Guarantee Number and the original receipt. Be sure to include your contact information: name, phone number and email address. Upon receipt of your worn rear sprocket, we will inspect it to verify it has been used responsibly and confirm your Lifetime Guarantee. We will then contact you to inform you of the availability of your replacement rear sprocket, and for payment information for shipping and any additional items you would like to purchase at that time.
  2. If you use your vehicle daily and cannot ship the worn rear sprocket back and wait for a replacement, you may contact us by email (info@arrowheadep.com) to confirm your Lifetime Guarantee number. Please  submit clear pictures of the chain and sprockets in the email, so we can verify the rear sprocket has been used responsibly and confirm your claim. We will then contact you to inform you about the availability of your replacement rear sprocket. You will need to pay for the new rear sprocket and any additional items you would like to purchase at that time which will be promptly shipped out to you. After you receive the rear sprocket, you must return your worn sprocket to us within 30 days in order to receive a full refund for the cost of the replacement rear sprocket that was purchased. 

NOTE: Because your rear sprocket is worn out, the countershaft sprocket and chain will most likely be worn out as well. We recommend purchasing a new countershaft sprocket and chain at the time of claiming the free replacement rear sprocket. If you do not purchase a new countershaft sprocket and chain at that time, please be aware the replacement rear sprocket may wear more quickly and not achieve the same longevity as the original rear sprocket purchased with the kit.

SUPERSPROX REAR SPROCKET LIFETIME GUARANTEE TERMS AND CONDITIONS

The Supersprox Rear Sprocket Lifetime Guarantee is only valid when a qualifying Supersprox Chain and Sprocket Kit with Supersprox chain, RK or D.I.D sealed link chain is purchased directly from Supersprox or an authorized Supersprox dealer. If purchasing a Kit from a dealer, please ensure that it is an original Supersprox Kit with certificate. The new Supersprox chain, RK or D.I.D sealed link chain must be used in conjunction with the new Supersprox front and Supersprox stealth rear sprockets. If other chain or sprocket brands are used, or if a used chain is placed on the new Supersprox sprockets, this guarantee will be void. If the completed Lifetime Guarantee form is not returned to Supersprox within 30 days from the date of purchase of the chain and sprocket kit, this guarantee will be void. Only one free replacement rear sprocket can be claimed with the purchase of a chain and sprocket kit. The free replacement rear sprocket will not include a Lifetime Guarantee. The Supersprox countershaft sprocket, Supersprox chain, RK or D.I.D sealed link chain, and Supersprox t-shirt do not include a Lifetime Guarantee. The Supersprox stealth Rear Sprocket Lifetime Guarantee is non-transferable and is only valid for the original purchaser of the chain and sprocket kit. The Lifetime Guarantee does not apply to custom sprockets in 55, 60 and 70 tooth sizes, or to sales outside of the United States and Canada.

FITTING AND SAFETY NOTICE

When fitting your Supersprox KIT, you should consult the owner’s manual for technical and safety instructions. Chain and sprocket kits should only be fitted by trained mechanics, with specific knowledge about the correct installation of drive train components. Products fitted incorrectly could fail in use, causing severe injury or death. These products are designed to operate under normal conditions and with regular maintenance. Failure to maintain your drive train components will significantly reduce the life of the parts and could cause failure in some circumstances.

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